Privacy Policy

1. What data we collect

We collect the data you voluntarily send when you request information or a quote: name, email address, phone number if you provide it, and the content of your message.

We may also receive data if you contact us directly by email, phone, or WhatsApp. In those cases we only process the information needed to answer the enquiry and prepare a possible proposal.

At a technical level, the site may record basic browsing data such as approximate IP address, browser, visited pages, language, and aggregated interaction data so we can understand how the site is used.

2. How we use the data

We mainly use the data to answer enquiries, prepare quotes, coordinate potential performances, and continue the commercial or logistical conversation related to your request.

We also use aggregated browsing information to analyse site performance and improve content, usability, and lead generation.

• Reply to forms, emails, calls, and WhatsApp messages.
• Prepare quotes and proposals for events.
• Follow up on commercial and operational enquiries.
• Measure site usage with analytics tools subject to cookie consent.

3. Legal basis

Our main legal basis is taking pre-contractual steps at your request when you ask for information or a quote.

When we analyse browsing behaviour with cookies or similar tools, the legal basis is consent, which you can accept or reject from the cookie banner.

In some cases we may retain certain data to comply with legal obligations or to defend against potential claims.

4. Tools and third parties involved

The website form is handled through FormSubmit, which receives form data in order to forward it to the contact email account.

The site uses Google Analytics when the user accepts analytics cookies. Microsoft Clarity may also be enabled after consent to better understand how the site is used.

These providers may process technical usage data and, in some cases, involve international transfers under their own terms and safeguards.

5. Data retention

We keep contact data for as long as needed to answer the enquiry, prepare the quote, and follow up on the commercial or logistical request.

If the conversation does not move forward, we periodically review the data and delete it when it is no longer needed. If there is a commercial relationship or a legal obligation, we may keep the information for longer.

6. Cookies and analytics

The site shows a consent banner that blocks analytics storage by default until the user accepts it.

You can change your cookie choice by clearing or updating consent in your browser. If you reject analytics cookies, the site still works, but visits are not used for advanced analytics measurement.

7. Your rights

You may request access, rectification, erasure, objection, restriction of processing, and, where applicable, portability of your personal data.

To exercise these rights, email us using the contact address published on the site and clearly explain your request. If needed, we may ask for additional information to verify identity.

8. Contact and complaints

If you have any privacy or data protection questions, you can email actuacionscastelleres@gmail.com or call +34 936 94 10 62.

If you believe the processing is not compliant, you also have the right to lodge a complaint with the competent data protection authority.